For decades, many foreign companies have been blacklisting customers in a systematic and structured way - and with good reason.
Because blacklisting a customer can have huge financial benefits and savings for the individual company - potentially ensuring better cash flow and a stronger bottom line.
Blacklisting is simply about systematizing which customers your company does not want to do business with.
Blacklisting can be done from your ERP system, your CRM system or from an external system such as your credit scoring system or with Qatchr.
Årsagerne til en blacklisting kan være mange, men skyldes for langt de fleste virksomheder tidligere økonomiske udfordringer – typisk i form af manglende betaling af en eller flere fakturaer.
Historically, Denmark has not had a strong tradition of using a systematized approach to blacklisting. This is probably due to a lack of awareness of the value of blacklisting - and a lack of tools that could help with the task in an easy and manageable way.
Today, there are many ways to blacklist a customer - read our tips for blacklisting below.
Tips for blacklisting
There are many ways to blacklist customers.
Our recommendation is that you do your blacklisting in a systematic way - in a program or system designed for the purpose. In other words: You should not do your blacklisting in Excel, Word or similar - but in a program that is clear, easy to search and easy to work with for those who need the information.
In addition to blacklisting being systematic, we also recommend that you consider who should have access to your blacklist. Our recommendation is that both the accounting department and the sales department have access to this blacklisting.
This ensures that your sales department doesn't sell goods or services to customers with a history of financial challenges.
We also recommend that you always have clear rules for when a blacklisting is made. This could be, for example, all customers who have started a debt collection process - or all customers who have repeatedly had long-term reminder processes.
Blacklisting is part of your credit rating
Many companies make their credit assessments of customers - either from public data or with the help of a credit scoring tool.
Whether you do your own credit assessments - or have a system do them for you - these will often be based on external historical information from third parties.
By including your own blacklist of previous customers, you help strengthen your own credit rating - especially if the reason for blacklisting is due to previous non-payment, for example.
This makes blacklisting a powerful and effective addition to your credit rating.
